1. About This Privacy Policy

This Privacy Policy explains how KB Trailer Rentals & Sales (“KB Trailer,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit www.rentkbtrailers.com , request information, create a customer account, book a trailer, make a payment, or otherwise interact with our business.

2. Information We May Collect

Information You Provide

Depending on the service requested, we may collect:

• Your name, address, email address, and telephone number
• Delivery, pickup, jobsite, or rental location information
• Trailer selection, rental dates, and booking details
• Driver’s license and identity-verification information
• Vehicle, towing, hitch, and automobile insurance information
• Payment, billing, deposit, and invoice information
• Signed agreements, authorizations, and communications
• Photos relating to delivery, pickup, damage, or the rental site
• Any other information you voluntarily provide

Information Collected Automatically

Our website and service providers may automatically collect limited technical information, including your IP address, browser type, device type, pages visited, referring website, approximate location, and website interaction information.

3. How We Use Your Information

We may use the information collected to:

• Process and manage reservations, deliveries, and pickups
• Verify rental eligibility and confirm booking details
• Collect payments, deposits, cancellation fees, or other charges
• Prepare and send estimates, invoices, receipts, and agreements
• Provide customer service and respond to questions
• Send booking confirmations, reminders, and service updates
• Maintain customer accounts and booking histories
• Protect our trailers, customers, website, and business
• Investigate damage, loss, misuse, fraud, or prohibited activity
• Improve our website, advertising, and customer experience
• Comply with applicable legal, tax, insurance, and safety requirements
• Send promotional emails when permitted by law and your preferences

4. Payments and Third-Party Services

We may use third-party companies to provide website hosting, booking, payment processing, electronic signatures, invoicing, accounting, customer communication, analytics, and marketing services. These may include WordPress, MotoPress, payment processors, QuickBooks, and other service providers used to operate our business.

Payment-card information is generally collected and processed directly by the applicable payment provider. KB Trailer does not intentionally store complete payment-card numbers through this website unless necessary and handled through an authorized, secure payment method.

Each third-party provider may process information under its own privacy policy and security practices.

5. Email and Marketing Communications

Booking-related emails—such as confirmations, payment notices, delivery instructions, reminders, cancellation information, and safety notices—are service communications and may be sent as necessary to complete or manage your rental.

Promotional emails may include discounts, seasonal specials, service announcements, and company news. Where an email signup or booking form offers a marketing checkbox, selecting it indicates that you would like to receive these promotional communications.

Agreeing to receive marketing emails is optional and is not required to complete a rental. You may unsubscribe at any time by using the unsubscribe link in a promotional email or by contacting us. Opting out of promotional emails will not prevent necessary booking or transaction-related communications.

6. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, support booking and account functions, measure website performance, understand visitor activity, and improve our services.

You may adjust your browser settings to block or delete cookies. Some website or booking features may not function properly if cookies are disabled.

7. When Information May Be Shared

We do not sell your personal information for money. We may share information when reasonably necessary with:

• Booking, website, payment, accounting, and communication providers
• Employees, contractors, drivers, or authorized business partners
• Insurance providers, legal advisers, or financial professionals
• Law enforcement or government authorities when legally required
• Parties involved in investigating fraud, damage, loss, or safety concerns
• A successor or purchaser if the business is sold or reorganized

Service providers are given only the information reasonably necessary to perform services on our behalf.

8. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, email, electronic storage system, or internet transmission can be guaranteed to be completely secure.

If we become aware of a data-security incident, we will respond and provide legally required notices in accordance with applicable law.

9. Information Retention

We retain information for as long as reasonably necessary to manage reservations, maintain business and tax records, resolve disputes, enforce agreements, address insurance claims, prevent fraud, and comply with applicable legal obligations.

10. Your Choices

You may contact us to:

• Request access to or correction of your contact information
• Update your customer-account information
• Ask questions about how your information is used
• Unsubscribe from promotional email communications
• Request deletion of eligible information, subject to legal and business-record requirements

We may need to verify your identity before completing certain requests. Some information cannot be deleted when it must be retained for legal, accounting, insurance, fraud-prevention, or contract-enforcement purposes.

11. Children’s Privacy

Our services are intended for adults who are legally able to enter into rental agreements. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through our website, please contact us.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of websites we do not control.

13. Changes to This Policy

We may revise this Privacy Policy as our services, website, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Your continued use of our website after an update is subject to the revised policy.

14. Contact KB Trailer